ban99's Privacy Policy
At ban99, your personal information is stored with the highest level of security — we protect your privacy through SSL encryption, strict access controls, and transparent data management.
Introduction & General Policy
Introduction & Scope
ban99 ("we", "us", "platform") operates an online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you when you use our website and services, how that information is used, how it is stored, and under what circumstances it may be shared with third parties.
By using any of ban99's services, you are considered to have read, understood, and agreed to the terms of this Policy. Our services are available only to individuals aged 21 or older.
Information We Collect
Depending on the nature of your relationship with us, we may collect the following types of information:
- Identity Information: Full name, date of birth, national ID or passport details (for identity verification).
- Contact Information: Email address, mobile number.
- Financial Information: Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer; deposit and withdrawal history.
- Technical Information: IP address, browser type and version, device type, operating system, connection duration.
- Usage Information: Game play history, betting details, session duration, preferred game categories.
- Communication Records: Records of communications made with us via live chat and email.
- Cookie & Tracking Data: Information collected through cookies, web beacons, and similar technologies.
Purpose of Data Collection
ban99 uses your information for the following lawful purposes:
- Creating, managing, and verifying accounts.
- Processing financial transactions, including deposits and withdrawals.
- Providing gaming services and ensuring platform functionality.
- Preventing and investigating fraud, money laundering, or other misuse.
- Running responsible gaming programs and protecting players.
- Providing customer support — via live chat and email at [email protected].
- Improving the platform and enhancing the user experience.
- Meeting applicable legal obligations.
We do not use your information beyond the purposes stated above. If we need to use your information for a new purpose, we will inform you in advance.
Data Sharing & Security
Sharing Information with Third Parties
ban99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to complete a transaction.
- Identity Verification Services: For a secure and lawful verification process.
- IT & Hosting Providers: For the technical operation of the platform, who operate under strict confidentiality agreements.
- Legal Requirements: To comply with a lawful request or order from a competent authority.
- Fraud Prevention: In urgent cases to protect our platform or users.
All third-party organisations we work with are contractually bound to comply with our privacy standards.
Data Security Measures
ban99 uses industry-standard security technologies and processes to protect your personal and financial information:
- SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
- Data Encryption: Sensitive information is stored on servers in encrypted form.
- Access Controls: Strict role-based access policies ensure that only authorised personnel can view the necessary information.
- Security Audits: Regular internal and external security reviews are conducted.
- Firewall & Monitoring: Round-the-clock system monitoring and anomalous activity detection.
- Staff Training: All our staff receive regular training on data protection.
Please note that no service provider can guarantee 100% security when transmitting information over the internet. We ensure the highest level of protection within our means.
Data Retention Period
ban99 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation remains in force.
- Information on active accounts is retained for as long as the account remains active.
- Financial transaction records may be kept for a period determined by applicable law even after an account is closed.
- Specific information may be retained for a longer period for fraud prevention or in response to legal claims.
- At the end of the retention period, information is securely deleted or anonymised.
Your Rights & Cookie Policy
Your Data Rights
As a user of ban99, you have the following rights regarding your personal information:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
- Right to Object: The right to object to the use of your information for specific purposes.
- Data Portability: The right to receive a copy of your data where applicable.
- Withdrawal of Consent: Where processing of your information is based on your consent, the right to withdraw that consent at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
Cookies and Tracking Technologies
ban99 uses cookies and similar technologies to improve your experience on the website.
- Essential Cookies: Indispensable for login sessions, security, and core platform functionality — the service cannot function without them.
- Functional Cookies: To remember your preferences and settings (such as language preference).
- Analytics Cookies: To understand platform usage patterns, which helps us improve our services.
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the service.
Privacy of Minors
ban99's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has provided information on our platform, please contact us at [email protected].
Additional Provisions & Contact
Third-Party Websites & Services
Our platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, PG Soft, JILI, or other providers. These third-party service providers have their own privacy policies. This ban99 policy applies only to information collected through our platform.
The management of information collected through third-party services is the responsibility of those third parties, and it is the user's responsibility to review their privacy policies.
Response to a Data Breach
Despite our security measures, if a data breach occurs and it could significantly affect your rights, we will:
- Investigate the incident immediately and take steps to contain the damage.
- Notify affected users within a reasonable time.
- Take necessary measures to prevent similar incidents in the future.
- Notify the relevant authorities in accordance with applicable legal requirements.
Policy Changes & Updates
ban99 reserves the right to change or update this privacy policy as needed. Changes will be published on this page. For significant changes, we will notify you via your registered email address or through a notice when you log in to the platform.
Continued use of our services after a change will be considered as your agreement to the updated policy. We recommend that you review this page regularly.
Contact — Privacy Enquiries
If you have any questions, concerns, or requests regarding your data related to this privacy policy, please contact ban99's support team:
Read our other policies to learn more
Visit the pages below for ban99's complete terms and conditions, responsible gaming guidelines, and answers to common questions.